The Design of the KAI Access System for Public Service Improvement in the Pandemic Era


  • Ainun Machvira Addarani Politeknik Negeri Malang
  • Trio Harian Putra Politeknik Negeri Malang
  • Arwin Datumaya Wahyudi Sumari Politeknik Negeri Malang



combined applications, COVID-19 prevention, KAI Access, online ticket, PeduliLindungi


During the COVID-19 pandemic one of the transportation modes that is the most vulnerable to crowds is trains. Currently, PT KAI as the train operator in Indonesia is leaning towards in optimizing its public services by making KAI Access. On the one hand KAI Access plays a very important role by facilitating online ticket ordering. However, in the pandemic situation the requirement for using trains has to be completed with vaccine certificate that is published by PeduliLindungi and not the part of KAI Access. This causes the passengers access two applications before allowed entering the station. So, in this paper, we proposed a design of the system that combines the two applications to ease passengers when using PT. KAI services. In our proposed system the passengers are only required to show the tickets that contains the complete identity of the passengers, their vaccination status, and also their contacts to enable the government to tracks them in order to prevent the spreading of COVID-19. Our proposed system is prospective to improve the quality of PT. KAI public services.



2022-04-24 — Updated on 2022-04-24